Shipping

SHIPPING POLICY

  • Free Shipping on orders over $100 AUD
  • For orders under $100 AUD shipping is $5.00 AUD
  • All other international orders shipping costs $20 AUD
  • Please note that the order value thresholds for shipping costs apply to the total value of an order at the final stage of checkout after any discount codes have been applied.
  • Your order will be dispatched the same day if ordered before 10am AEST. Otherwise, orders will be dispatched within 24 hours of being placed, unless placed over a weekend or on a public holiday. It will then be dispatched on the next business day.

SHIPPING WITHIN AUSTRALIA

All orders purchased from Dutchee Dutchee online should arrive within 2-3 business days (once packed and processed).

SHIPPING INTERNATIONALLY

Through our courier partner we can deliver to over 200 countries worldwide.

Our zones are:

  • Zone 1 - New Zealand | 4-6 working days
  • Zone 2 - Asia, Western Europe, North America and the Pacific | 6-13 working days
  • Zone 3 - Rest of the World | 10-15 working days

ORDER TRACKING

All orders sent by Dutchee Dutchee are fully trackable. You will be emailed the tracking information once your item has been picked up by our couriers, with which you’ll be able to track the progress of your parcel.

INTERNATIONAL CUSTOMS FEES

All Customs fees, taxes or additional costs associated with your purchase overseas are solely the responsibility of the customer. These are not included in the cost of the order or shipping fee. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Dutchee Dutchee is not responsible for any additional taxes and customs charges that are requested during shipment of your order. If an order is refused by a customer due to customs fees the parcel will be held for two weeks, then abandoned if these fees are not paid on time. Dutchee Dutchee is not responsible for the handling of an abandoned order.

ADDITIONAL INFORMATION

  • Above delivery times can change depending on the time of year, holiday periods, weekends and weather events.
  • Dutchee Dutchee are not responsible for lost or stolen packages, or those delayed in transit.
  • Dutchee Dutchee does not provide credit to customers for failure to pay duties and taxes associated with their order.
  • All of our prices are in Australian Dollars (AUD) and DO NOT include local taxes and import/custom duties.
  • It is solely the customer’s responsibility to provide the correct shipping information for an order. If the wrong delivery address is provided, Dutchee Dutchee cannot offer reimbursement for this package.